Privacy Policy

About this policy

ARC Sussex Carpentry respects your privacy and is committed to protecting the personal information you share with us. This policy explains what information we may collect through arcsussexcarpentry.com, why we use it, and the choices and rights available to you.

Who is responsible for your information?

ARC Sussex Carpentry is responsible for the personal information collected through this website. You can contact us through our Contact page with any privacy enquiry or request.

Information we may collect

If you contact us about a project, we may collect information such as your name, contact details, property or project information, and the contents of your enquiry. We may also receive technical information such as your IP address, browser type and device information when you visit the website, depending on the services and technical tools in use.

How we use your information

• To respond to enquiries and requests for quotes or consultations.
• To discuss, plan and deliver carpentry or renovation services you ask us about.
• To maintain website security, performance and reliability.
• To understand how the website is used and improve it, where appropriate analytics tools are enabled.
• To comply with legal or regulatory obligations where necessary.

Lawful basis

Depending on the circumstances, we may process personal information because it is necessary to respond to your request or take steps at your request before entering into a contract, because we have a legitimate interest in running and improving our business and website, or because you have given consent where consent is required.

Cookies and analytics

The website may use essential technical cookies or similar technologies needed for the website to operate. We may also use third-party analytics or measurement tools, including tools managed through Google Tag Manager, where these are enabled. Non-essential cookies or similar tracking technologies will only be used where the applicable consent requirements are met.

Sharing your information

We do not sell your personal information. We may share information with service providers who help us operate the website or respond to enquiries, where this is necessary and lawful. Depending on the tools used on the site, these providers may include website hosting, form-processing, analytics or other technical service providers.

How long we keep information

We keep personal information only for as long as it is reasonably necessary for the purpose for which it was collected, including managing an enquiry, quote, project or ongoing business relationship, or to meet legal, accounting or regulatory requirements.

Your rights

Depending on the circumstances, you may have rights to request access to your personal data, ask us to correct inaccurate information, request deletion or restriction of processing, object to certain processing, request data portability, or withdraw consent where consent is the lawful basis. You also have the right to complain to the UK Information Commissioner's Office (ICO) if you believe your information has been handled unlawfully.

Changes to this policy

We may update this policy from time to time to reflect changes to the website, the services we use, or applicable legal requirements. The latest version will be published on this page.

Contact us

For questions about this policy or how we use personal information, please use our Contact page.